CASE STUDY

Mercy Radiology automates customer service with Ambit

ROI in a nutshell

30% increase in customer satisfaction within 6 months.
Patients can upload referrals & book appointments directly from the chatbot.
20% of engagement on the chatbot is after hours.

Benefits that are just the beginning

Eliminate repetitive tasks
Reduce the strain on overloaded customer service teams by automating repetitive tasks and free up to add value where it matters the most.
24/7 customer service
Available 24/7, a Digital Employee never stops working and is able to service customers who need help after hours when a human just isn’t available.
Fit for purpose
Digital Employees aren't limited to FAQs, customers can book appointments, fill out applications, check balances, reset pins… the use cases are endless!
Smarter over time
Powered by AI and Machine learning, Ambit’s Digital Employees get smarter over time, meaning your ROI only continues to grow.

Helping businesses like yours provide the best customer experience possible.

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See the platform in action

See how Ambit's AI-powered chatbot platform can automate customer service at scale to reduce costs and increase sales.