RESEARCH REPORT

Augmenting Human and Digital Employees

How to improve customer service and reduce costs with the latest in digital technology.

AUT research report (1)

Digital Employees streamline customer service, improve CX
and reduce costs.

This free research report explores a discussion with leading authority Lena Waizenegger from Auckland University of Technology.

Inside we share the evolution of Digital Employees, how businesses are using this technology to automate customer service, and the benefits they’re seeing.

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